Specialist, Communications and Engagement Content JobPlano, TX
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Why You'll Love This Job
At ZIPS Car Wash, we are dedicated to delivering more than clean cars—we create energizing experiences for our customers and growth opportunities for our people. We believe strong culture drives strong performance.
The Specialist, Communications and Engagement Content, plays a key role in delivering clear, consistent, and engaging communication for ZIPS Car Wash team members. This individual is responsible for developing branded internal communications, managing company documents, and ensuring Field and support teams have access to accurate, well-organized resources that support company operations.
The Specialist, Communications and Engagement Content, plays a key role in delivering clear, consistent, and engaging communication for ZIPS Car Wash team members. This individual is responsible for developing branded internal communications, managing company documents, and ensuring Field and support teams have access to accurate, well-organized resources that support company operations.
Responsibilities
Internal Communications
• Own the creation and evolution of the company’s weekly newsletter, ensuring content is clear, timely, and actionable for Field and support teams
• Partner with cross-functional leaders to gather updates and information to be communicated to team members
• Select the appropriate communications channels to use based on the audience and message
Content Development
• Serve as the primary owner of enterprise document creation, delivering clear, branded, and execution-focused materials that support operational priorities
• Develop a wide range of document types, including playbooks, presentations, memos, emails, executive summaries, job descriptions, and more
• Ensure all documents conform to the internal communications style guide
Document Management and Infrastructure
• Lead the company’s document management strategy, including building and maintaining organized storage infrastructure
• Develop and follow conventions for document naming and categorization
• Manage document access permissions to ensure proper access and version control
Document Governance and Continuous Improvement
• Audit, review, and update existing documents to maintain accuracy, relevance, and alignment with current processes and strategic initiatives
• Identify gaps in documentation and proactively develop new content to support operational needs
• Partner with stakeholders across departments to improve documentation quality and consistency
• Own the creation and evolution of the company’s weekly newsletter, ensuring content is clear, timely, and actionable for Field and support teams
• Partner with cross-functional leaders to gather updates and information to be communicated to team members
• Select the appropriate communications channels to use based on the audience and message
Content Development
• Serve as the primary owner of enterprise document creation, delivering clear, branded, and execution-focused materials that support operational priorities
• Develop a wide range of document types, including playbooks, presentations, memos, emails, executive summaries, job descriptions, and more
• Ensure all documents conform to the internal communications style guide
Document Management and Infrastructure
• Lead the company’s document management strategy, including building and maintaining organized storage infrastructure
• Develop and follow conventions for document naming and categorization
• Manage document access permissions to ensure proper access and version control
Document Governance and Continuous Improvement
• Audit, review, and update existing documents to maintain accuracy, relevance, and alignment with current processes and strategic initiatives
• Identify gaps in documentation and proactively develop new content to support operational needs
• Partner with stakeholders across departments to improve documentation quality and consistency
Skills & Qualifications
MINIMUM QUALIFICATIONS
• 1+ years of experience in communications; experience in retail communications a plus
• Bachelor’s degree in English, business, communications, or a related field, or equivalent experience
• Able to sit for long periods
REQUIRED SKILLS AND ABILITIES
• Excellent verbal and written communication skills
• Ability to adapt writing style to meet the needs of audiences of widely varying reading ability
• Excellent interpersonal and customer service skills
• Excellent organizational ability and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Knowledge of the car wash industry and operations a big plus
• Proficiency with Word, PowerPoint, and Adobe Acrobat
• Proficiency with other document creation software a plus
• Proficiency with video editing and production a plus
Apply Now
• 1+ years of experience in communications; experience in retail communications a plus
• Bachelor’s degree in English, business, communications, or a related field, or equivalent experience
• Able to sit for long periods
REQUIRED SKILLS AND ABILITIES
• Excellent verbal and written communication skills
• Ability to adapt writing style to meet the needs of audiences of widely varying reading ability
• Excellent interpersonal and customer service skills
• Excellent organizational ability and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Knowledge of the car wash industry and operations a big plus
• Proficiency with Word, PowerPoint, and Adobe Acrobat
• Proficiency with other document creation software a plus
• Proficiency with video editing and production a plus