Operations Director JobSt. Louis, MO
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Why You'll Love This Job
The Region Director will plan, direct, coordinate and provide leadership to the assigned area, overseeing retail/sales/facility activities in the field organization, ensuring development and implementation of efficient operations by putting people first, providing clear and positive leadership and taking accountability for the success of an overall Zips Region.
The Region Director is responsible for the complete Region P&L. It is critical that they actively analyze real-time data, generate quick insights, and communicate key decisions that maximize business profitability. The expectation of this role is to be an owner, leading with their heads up to execute the strategy while proactively planning for normal business challenges that arise.
A successful RD will take accountability for the decisions made and own the results of those decisions. They will need to be clear, transparent communicators, having ongoing dialogue with their teams, cross functional partners, and senior leadership.
Success will be measured across four key areas:
1) EBITDA growth through a mix of topline sales increase and expense management to exceed budget;
2) Net member growth through conversion and retention;
3) Employee staffing and retention rates across the Area, with specific attention to the DM, SM, and CSA roles;
4) Operational excellence focused on key metrics (wash downs, standards, etc.) to deliver a best-in-class employee and customer experience
The Region Director is responsible for the complete Region P&L. It is critical that they actively analyze real-time data, generate quick insights, and communicate key decisions that maximize business profitability. The expectation of this role is to be an owner, leading with their heads up to execute the strategy while proactively planning for normal business challenges that arise.
A successful RD will take accountability for the decisions made and own the results of those decisions. They will need to be clear, transparent communicators, having ongoing dialogue with their teams, cross functional partners, and senior leadership.
Success will be measured across four key areas:
1) EBITDA growth through a mix of topline sales increase and expense management to exceed budget;
2) Net member growth through conversion and retention;
3) Employee staffing and retention rates across the Area, with specific attention to the DM, SM, and CSA roles;
4) Operational excellence focused on key metrics (wash downs, standards, etc.) to deliver a best-in-class employee and customer experience
Responsibilities
The essential functions include, but are not limited to the following:
People Leadership
▪ Provide overall positive working environment in region through strongcommunication, positive reinforcement, and performance management
▪ Recruit and hire highly efficient District Managers
▪ Maintain and ensure budgeted headcount is achieved throughout the District and
the Site level.
▪ Turnover at the management level (DM, SM, AM, CSA) is maintained at a
reasonable rate. Gain tenure and knowledge year over year.
▪ Train, develop and coach the District Managers on overall business operations
and follow through with all training programs and documents required
▪ Ensure effective participation in safety and continuing education programs.
▪ Provide ongoing feedback and drive development
Sales and Profitability
▪ Year over Year EBIDTA sales growth within designated Region.
▪ Manage overall Area labor per budgeted guidelines
▪ Drive initiatives around increased car counts, increased revenue while minimizing
down time trends
▪ Review and analyze Region sales and operational records and reports; uses
data to project sales, determine profitability and targets, and to identify potential
new sites.
▪ Collaborates with District Managers to develop sales goals for each site,
monitors progress towards those goals, and develops strategies to attract and
retain customers.
▪ Lead successful execution of marketing programs and promotions to increase
sales and/or introduce new products and services.
▪ Maintains knowledge of region, competition, and best practices and trends in
sales techniques and strategies
Region Operations
▪ Increase the speed and convenience of the whole wash experience for the
customer through reprogramming and adjustments
▪ Evaluate damage trends and deploy necessary remedies efficiently
▪ Minimize equipment issues
▪ Collaborate with support positions to develop and meet company goals while
supplying expertise and guidance on operations projects and systems
▪ Ensures that departmental decisions and project plans such as those for staffing,
development, organization, material efficiency, acquisitions, and facilities are in
line with the overall business plan and vision
▪ Establishes, communicates, and implements operations-related policies,
practices, standards, and security measures to ensure effective and consistent
support and execution
▪ Identifies opportunities for improvement in the Area; partners with key support
departments around training, strategy, policies, goals, and other resources to
maximize productivity and morale
▪ Collaborates with executive leadership to develop strategies and sales goals
People Leadership
▪ Provide overall positive working environment in region through strongcommunication, positive reinforcement, and performance management
▪ Recruit and hire highly efficient District Managers
▪ Maintain and ensure budgeted headcount is achieved throughout the District and
the Site level.
▪ Turnover at the management level (DM, SM, AM, CSA) is maintained at a
reasonable rate. Gain tenure and knowledge year over year.
▪ Train, develop and coach the District Managers on overall business operations
and follow through with all training programs and documents required
▪ Ensure effective participation in safety and continuing education programs.
▪ Provide ongoing feedback and drive development
Sales and Profitability
▪ Year over Year EBIDTA sales growth within designated Region.
▪ Manage overall Area labor per budgeted guidelines
▪ Drive initiatives around increased car counts, increased revenue while minimizing
down time trends
▪ Review and analyze Region sales and operational records and reports; uses
data to project sales, determine profitability and targets, and to identify potential
new sites.
▪ Collaborates with District Managers to develop sales goals for each site,
monitors progress towards those goals, and develops strategies to attract and
retain customers.
▪ Lead successful execution of marketing programs and promotions to increase
sales and/or introduce new products and services.
▪ Maintains knowledge of region, competition, and best practices and trends in
sales techniques and strategies
Region Operations
▪ Increase the speed and convenience of the whole wash experience for the
customer through reprogramming and adjustments
▪ Evaluate damage trends and deploy necessary remedies efficiently
▪ Minimize equipment issues
▪ Collaborate with support positions to develop and meet company goals while
supplying expertise and guidance on operations projects and systems
▪ Ensures that departmental decisions and project plans such as those for staffing,
development, organization, material efficiency, acquisitions, and facilities are in
line with the overall business plan and vision
▪ Establishes, communicates, and implements operations-related policies,
practices, standards, and security measures to ensure effective and consistent
support and execution
▪ Identifies opportunities for improvement in the Area; partners with key support
departments around training, strategy, policies, goals, and other resources to
maximize productivity and morale
▪ Collaborates with executive leadership to develop strategies and sales goals
Skills & Qualifications
▪ Must have 7+ years of multi-unit management experience in related field
▪ Bachelor's degree in Business, Marketing, Finance or related field; OR Extensive
experience as Sales or Operational Manager required.
▪ Preferred 1+ years of Car Wash Multi Unit Experience
▪ Must be willing to travel
▪ Strong verbal and written communication skills
▪ Excellent sales and customer service skills
▪ Excellent supervisory and leadership skills
▪ Strong analytic skills, data driven with a proven ability to turn insight into action.
▪ Thorough understanding of ZIPS services and those of immediate competitors in the
surrounding Area
▪ Proficient with Microsoft Office Suite, including TEAMS or related software
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions:
• Moving about to accomplish tasks or moving from one worksite to another.
• Adjusting or moving objects up to 20 pounds in all directions
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Outdoor elements such as precipitation and wind.
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▪ Bachelor's degree in Business, Marketing, Finance or related field; OR Extensive
experience as Sales or Operational Manager required.
▪ Preferred 1+ years of Car Wash Multi Unit Experience
▪ Must be willing to travel
▪ Strong verbal and written communication skills
▪ Excellent sales and customer service skills
▪ Excellent supervisory and leadership skills
▪ Strong analytic skills, data driven with a proven ability to turn insight into action.
▪ Thorough understanding of ZIPS services and those of immediate competitors in the
surrounding Area
▪ Proficient with Microsoft Office Suite, including TEAMS or related software
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions:
• Moving about to accomplish tasks or moving from one worksite to another.
• Adjusting or moving objects up to 20 pounds in all directions
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Outdoor elements such as precipitation and wind.