RESPONSIBILITIES

Communication Strategy

• Lead the approach to Field communications to ensure clear, consistent, and actionable messaging that drives alignment and consistent execution
• Develop and oversee communications channels to promote ZIPS’s culture and inspire engagement with the company
• Ensure consistent branding, voice, and quality across all channels

Project and Initiative Management

• Manage the company’s project calendar and initiative pipeline, prioritizing and sequencing rollouts to achieve business goals without overwhelming team members
• Partner with leaders from Operations and other support teams to ensure initiatives are Field-ready, sequenced appropriately, and supported with clear timelines and accountability
• Ensure company leadership has clear visibility into project status and outcomes

Cross-Functional Leadership

• Act as a liaison and source of truth for company leadership and Field team members
• Facilitate cross-functional meetings and ensure clarity and alignment on priorities and action items
• Drive collaboration across departments to improve execution and efficiency

• Produce engaging, inspiring, informative, and audience-appropriate content across all communications channels
• Create templates and resources for use by internal stakeholders
• Maintain the ZIPS internal communications writing style guide

Process Improvement and Optimization

• Proactively identify opportunities to improve communication workflows and project execution
• Develop documentation, procedures, playbooks, and standard operating procedures
• Help scale systems and processes to support company growth