Supervisory Responsibilities

• None

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

1. Security Systems & Equipment Management:

• Oversee company-issued hardware, including laptops, iPads, store hardware, CCTV cameras, alarm systems, and access control devices.
• Maintain inventory control and track hardware serial numbers, licensing, and user access for all field devices.
• Manage user creation/deletion in hardware systems, ensuring proper access permissions for employees, contractors, and visitors.
• Maintain corporate office equipment, assist office staff with connectivity concerns and troubleshoot connectivity issues

2. Surveillance & Access Control:

• Administer and maintain remote CCTV systems, reviewing footage and identifying potential security breaches.
• Manage the Key & Core program/Insta-Key access control system, ensuring stores and facilities have appropriate key access.
• Oversee intrusion detection, burglar/fire alarms, and emergency response systems, ensuring timely maintenance and functionality.
• Coordinate with vendors for installation, upgrades, and troubleshooting of hardware equipment.

3. Risk Management & Security Audits:

• Conduct physical security assessments at corporate offices, warehouses, and retail site locations to identify vulnerabilities.
• Analyze security data and trends to detect fraud, theft, or operational inefficiencies.
• Maintain compliance documentation, including security system logs, incident reports, and audit findings.

4. Incident Response & Loss Prevention:

• Act as the primary point of contact for security incidents, equipment failures, and emergency situations.
• Investigate loss prevention issues, unauthorized access, and potential system breaches.
• Manage site incident reports through the Woven system and coordinate follow-ups.
• Partner with Corporate Leadership, Field Teams, and Regional Technology Managers on critical technology issues.

5. Security Policy Development & Training:

• Develop, implement, and maintain physical security policies and procedures to protect facilities, assets, and personnel.
• Conduct risk awareness training for employees and contractors to ensure compliance with best practices.
• Provide guidance on proper usage and management of security equipment and IT security protocols.